Hello! My name is Jacob and I am a third-year student at The University of Cincinnati. I am pursuing a Bachelor’s Degree in Information Technology from the College of Education, Criminal Justice, & Human Services. I am excited to further my education in a field that allows me to integrate people and technology.
January 2018 - Present
I started this role in January of 2018. I will update this area with experience and skills I learn as time progresses.
August 2017 - December 2017
• Help deploy and coordinate software and OS changes made within the Windows and MacOS environment • Assist with supporting MacOS systems for troubleshooting issues and management with Jamf • Assist with supporting Windows systems for troubleshooting issues • Gained experience using System Center Configuration Manager to deploy updates and software packages
August 2016 - August 2017
Over the past year, I have worked full time and also part-time at 84.51. Here is a short list of tasks and accomplishments I have completed: • Led research and implementation of bandwidth trafficking on the company-wide network to prioritize corporate traffic over lower prioritized networks. • Created and managed network changes using a standardized change advisory board process. • Contributed to deploying, maintaining and troubleshooting network related equipment within the office and datacenters. • Configured, deployed and upgraded Cisco switches, Adaptive Security Appliance firewalls, VOIP phones and Wireless LAN Controllers. • Communication experience with Cisco’s Technical Assistance Center (TAC) • Designed and deployed Network Operations Center Wall within the office to eliminate breaches in SLAs and create more visibility of the network. • Monitor day to day operations of network and incident requests
May 2016 - August 2016
• Daily management and troubleshooting issues within a Windows environment using Active Directory, Office 365 and Exchange 2016 • Developed PowerShell scripts to complete tasks and improve productivity • Assisted with project management throughout the creation, implementation and delivery of windows related projects
May 2014 - Present
May 2015 - August 2015
Configuring, deploying and analyzing Cisco switches and VOIP phones. Managed and deployed companywide upgrades to SolarWinds and improved productivity by implementing ease of use. General technical support for Cisco routers and Juniper firewalls. Created and revised Visio network diagrams.
October 2014 - May 2016
Provide technology related support to students, faculty members and professors with personal and university owned devices. General computer troubleshooting, imaging and deploying new systems to staff.
January 2012 - December 2014
*High School Job* · Work directly with teachers, administrators and students with technology related issues. Some responsibilities include managing the helpdesk ticket system, reimaging systems, managing the school’s network and developing websites for departments and organizations. · During the school year, worked 20 hour weeks at the high school. Summers worked 40 hour weeks working througout entire school district.
August 2014 - Present
Information Technology, Networking and Cybersecurity Track
3.6 GPA President of Information Technology Student Association at UC • Organizes and presides over all ITSA meetings • Oversees the Executive Board and Executive Board meetings • Organizes and oversees all ITSA events in conjunction with the Executive Board Active Member of Alpha Lambda Delta National Honor Society Volunteer experiences for students with a 3.5 GPA of higher.
August 2010 - August 2014
Vice President of Key Club
Key Club is a group of students that work with Kiwanis International to help provide volunteer opportunities for high school students. Helped organize a group of students to help clean up high school and organized trips to local animal shelters